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EXPLORE FREE TOOLS, AND RESOURCES TO HELP YOU MAKE SMARTER MONEY MOVES
LEGAL
Refund Policy
Last updated: January 2025 · WhizQueen / Bisola Tijani
POLICY AT A GLANCE
Online Courses
WhizQueen online courses and digital programs are non-refundable once you have accessed the course content.
Digital Products
All digital product sales are final due to the nature of downloadable content. Please review carefully before purchasing.
Courses & Programs
Course purchases are non refundable once accessed. Coaching packages have specific cancellation terms outlined below.
CONTENTS
- Overview
- Coaching & Consulting Packages
- Late or Missing Refunds
- Contact Us
- Digital Products
- Online Courses & Programs
- Refund Process & Timeline
Overview
At WhizQueen, we want you to be completely satisfied with your purchase. This policy outlines our approach to refunds and returns for the various products and services we offer, including digital downloads, online courses, coaching packages, and physical merchandise.
Please read this policy carefully before making a purchase. By completing a transaction on whizqueen.ca, you agree to the terms outlined below.
Important: Due to the nature of digital products and educational content, most WhizQueen products are non-refundable once accessed or downloaded. Please review all product descriptions carefully before purchasing.
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Digital Products
All sales of digital products — including budget trackers, Notion planners, travel planners, ebooks, templates, and other downloadable files — are final and non-refundable once the file has been accessed or downloaded.
This policy exists because digital products are instantly delivered and cannot be “returned” in the traditional sense. We strongly encourage you to read all product descriptions, preview content where available, and reach out with any questions before purchasing.
Exceptions may be considered in the following circumstances:
The file is corrupted or inaccessible and we are unable to provide a working replacement
You were charged incorrectly or a duplicate charge occurred
A technical error prevented you from accessing the product
To request an exception, email hello@whizqueen.ca within 48 hours of purchase with your order number and a description of the issue.
Coaching & Consulting Packages
For one-on-one coaching sessions and mentorship packages, the following terms apply:
Single sessions: Must be cancelled at least 24 hours in advance for a full refund. Cancellations made with less than 24 hours notice will be charged at 50% of the session fee.
Monthly packages: May be cancelled with 14 days written notice before the next billing cycle. No refunds are issued for the current billing period.
Six-month packages: A 50% non-refundable deposit is required to begin. The remaining balance is refundable within the first 14 days if you have not yet attended more than one session.
All cancellation and rescheduling requests must be submitted in writing to hello@whizqueen.ca.
Online Courses & Programs
WhizQueen online courses and digital programs are non-refundable once you have accessed the course content. We invest significant time and care into creating high-quality educational experiences and ask that you review the course outline thoroughly before enrolling.
If you have enrolled but have not yet accessed any course modules, you may request a full refund within 7 days of purchase by emailing hello@whizqueen.ca.
All course access is lifetime. If you are experiencing technical difficulties accessing your course, please contact us at hello@whizqueen.ca before requesting a refund, we can almost always resolve the issue.
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Coaching & Consulting Packages
For one-on-one coaching sessions and mentorship packages, the following terms apply:
Single sessions: Must be cancelled at least 24 hours in advance for a full refund. Cancellations made with less than 24 hours notice will be charged at 50% of the session fee.
Monthly packages: May be cancelled with 14 days written notice before the next billing cycle. No refunds are issued for the current billing period.
Six-month packages: A 50% non-refundable deposit is required to begin. The remaining balance is refundable within the first 14 days if you have not yet attended more than one session.
All cancellation and rescheduling requests must be submitted in writing to hello@whizqueen.ca.
Late or Missing Refunds
If you haven’t received a refund within 10 business days of approval, please take the following steps:
First check your bank account or PayPal balance again
Contact your credit card company — it may take some time before your refund is officially posted
Contact your bank — there is often some processing time before a refund appears
If you have done all of the above and still have not received your refund, please contact us at hello@whizqueen.ca
Refund Process & Timeline
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within 5 to 10 business days.
Contact Us
For all refund and returns enquiries, please contact us at:
WhizQueen
Toronto, Ontario, Canada
We aim to respond to all refund requests within 2 business days. Please include your order number and a description of your issue in your email.